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”Pam Petrow, Vector Security, also senses change in the wind. “Consumers’ willingness to take on responsibility for some aspects of monitoring will continue to change the industry. Whether it is a DIY with 100 percent self monitoring, or some subset of events the customer self monitors, this will impact the next evolution of monitoring. In addition, the way the monitoring centers communicate with the consumer is evolving … to be more responsive to consumers, communicating with them via the venues they prefer — this relates to alarm response, service requests, billing payment options, and even sales. ”Staying current is top of mind for most manufacturers, but with so much outside of the industry competition, it is even more critical for residential security manufacturers and their dealers. “That is what guides our product development going forward,” NAPCO's Jorge Hevia says.
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As highlighted in the New York Times articles on SimpliSafe, many home security systems require up to a three year contract that can costthousandsof dollars, and often have add on fees that raise the actual cost of the service from what is stated as the monthly home security monitoring fee.
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Once the government has such information, it can widely share it and retain it indefinitely American Civil Liberties Organization.